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Bob´s Raving Fans September 26th 2008 "We hired you to sell our home, partly because you said you would guarantee the sale of our house or you would buy it. April 16, 2008 Dear Bob, I wanted to express my sincere thanks for everything you and your team did to facilitate the recent sale of my home. Although this was an emotional experience for me, you and your team handled all of the details both large and small and made the process as easy as possible. Brenda Harrison is to be commended for her efforts at coordinating the various businesses involved in the repair and preparation of the house. I truly enjoyed working with Brenda and knew I could count on her to follow through on all the details of the repair process. Brenda´s attention to detail removed the stress of preparing the house for sale. In addition, her cheerful attitude brightened my day and made me feel that I was dealing with people who truly cared. Donnas´ weekly updates were always on schedule. She kept me informed of everything that was happening so that there were no surprises. She was always prompt in returning my in-between phone calls as well and kept me reassured that everything was on track. Thanks to your experience and great advice, the house was priced appropriately for the current market conditions, and I was able to recoup the entire cost of the repairs and renovations. In addition, the house sold less than two weeks after it was placed on the market! The closing was handled professionally and everything went very smoothly. I also appreciated your follow-up phone calls to ensure that I was pleased with the transaction. Bob, you have put together a team of real experts who not only know the market but who work well together to make those of us who are not real estate experts feel at ease. I will definitely recommend you and your team to others. Cindy Gerrie and Jack Rutland, The buyers asked for $4,200 in repairs and you were able to negotiate that repair amount to zero. This means we got full price and no repairs and $5,000 above market value; WOW!"
Norm, Thanks again for your work in closing the home in Round Rock. As an out of state buyer i had some concerns about how the process would move forward. You and your team, especially Ashley Lynch, did a strong job in answeing all my questions. Thank you. Sincerely, Jeff Christianson, Los Angeles, CA Norm, I want to especially thank you for initially taking me to the home I purchased. Thanks also for your patience with me. I'm going to love my new home. Bob, Courtney and Ashley- Thanks for making the process run smooth! You guys have a great team! I will refer buisness to you in the future. Llewellyn Lampley Norm, Thank you for all your help during this homebuying process. Since this was our first experience in doing so, we were grateful for your patience and explanations. Ashley and Donna were invaluable during the closing process with their weekly calls and careful explanations. We most valued your willingness to see houses, your non-pressure demeanor, and your builder's perspective on each home. You are well on your way to becoming the best buyer's agent in Austin! Areas where we were a little shaky on were confidence in your knowledge of the market andd the pressure we felt to use Bob Guest Team-recommeded professionals for things like the mortgage. This is probably because you have worked with these people well in the past and the unknown is not always godd in a homebuying process. Thanks again! If we buyer another house, we'll definitely give you a call. Ricky Tam and Sharon Yeh It is with great pleasure and confidence that I offer this letter of recommendation for Norm Adams of Keller Williams, The Bob Guest Team. My husband and I have bought several homes over the years, but our experience with Norm has far overshadowed any other relationship we have had with any realtor in the past. Norm's experience and knowledge of the real estate industry is extensive. His constant support as well as the fine support of the staff at Bob Guest was unwavering through out the 8 month process of buying a new construction home. From the beginning of locating the lot to closing on the house, Norm and the Bob Guest staff was in contact with us every week from September 2005 until we closed on June 30th. Norm by far, has been the most knowledgeable agent we have ever done business with. Our concerns and interests were always a priority with Norm in all aspects of the process. Sincerely, Debbie and Bill Gudgeon Once Sharon understood our requirements on our expected new house, we were constantly updated via email. I viewed hundreds of housing just by the click of a mouse. It was wonderful viewing our next home in the comfourt of our existing home. Once we found something to look at Sharon quickly arranged our viewing. Sharon fournd our new house and it met all of our wishes. We were so impressed we signed the contract the next morning. We would highly recommend her services to our friends and family. Again, thank you so much for your assistance. This was a truely great exeperience. Keith and Kathy Moore March 2, 2007
David Shepard Everyone was pleasant and courteous too! Thanks again! Sharon Shenefield We are absolutely thrilled with how everything went with the sale of our home in Round Rock. You sold our home in 5 days at 100% of full price and $4,000 above the lender appraisal value. You gave us precise home preparation instructions that we appreciated enormously. Bob we appreciated the highly professional way you and your team handled every step in the process. The communication was great, we felt as if were were your only client and it was incredibly hassle free. Robert and Melanie McAfee Dear Norm, I can't think of a single thing that you could do to improve your services! How can you improve on perfection? The whole process went perfectly, and I truly appreciate your professionalism along with all the members of The Bob Guest Team. This was the easiest, stress-fee real estate transaction I have ever experienced! Thank you, Elaine A. MacLauchlan, December 2006 To other First Time Sellers: Even though I sorely wanted to move closer to family, selling my home seemed a daunting obstacle. Never having sold a house before, this was an intimidating task. But once you have the whole Bob Guest Team there to help you, you'll find their expertise invaluable. They patiently explained everthing to my level of understanding. They were thorough and detailed in their work. They just made it way too easy!!! Debra LaJoie, December 11, 2006 Bob and Staff, Thank you so much for your efforts and expertise in selling our home and the purchase of our new home. You all went above and beyond the call of duty! May God bless each of you, your families, and your business. Thank you, Kim and Jeff Switzer Bob, we wanted to let you know how pleased we are with your professional team and the sale of our home. Our home sold for $97.50 per sq ft in a neighborhood where homes sell for an average $87.50 per square foot ($10 per square foot above the market rate)! You sold our home for 98% of Listed Price in 97 days. What stands out the most for us is your marketing plan and particulary the quality of the photography and floor-plan presentation of our virtual tour. In our opinion the virtual tour "makes it or breaks it" in this online world of ours. The photography was so accurate and so well done that you sold our house over-the-internet to buyers relocating from Alabama with State Farm. The buyers and their Realtor wrote the contract before they even visited the home in person... WOW! Finally, we felt the communication was outstanding! The entire transaction was a "win-win" and a big "feel good" for us. Great Work! Sincerely, Rick Fenton and Bill Dixon December 2006
Lee and I are thrilled with our new house and wanted to thank you for all the effort you put into making it happen. When we met with you on August 5th for our first look at houses together, we didn't expect to find "The one" that day, but we did. When we saw the houses, we knoew it was the right house for us and let you know right away. You suggested we put in a bid as soon as possible to get the first bid on the house. Within an hour, we had hammered out a competitive bid and you contact the sellers' agent shortly afterward. It wasn't until after closing when we spoke further with the sellers' agent that we found out just how tight the competition was for the home. Their agent told us that a second bid had come in within 45 minutes of ours and then three more bids arrived that same weekend. Because we had made the first bid and the strongest bid, the seller's selected ours over the competing buyers. We all worked on a very strict timeline to make the deal happen in less than a month of when we first saw the house. Thanks to Norm, Bob, Donna, and Courtney for helping us get through closing without a hitch. We were impressed by your dedication to making the deal happen with such a fast turnaround time. Sincerely, Linnea & Lee Kirgan, September 5, 2006
Hey Norm, We just completed our move to Austin and now have five weekends without snow so we can begin to acclimate. Thank you for helping us find our home as well as your kindness and patience. Sincerely, Melissa Suttlesworth and Mike Babyak
Norm was a fantastic partner during our home search. I felt like he was truly working for us and not a commission. His opinion was always valued and trusted. He is the agent you want on your side during negotiations and home viewings. We will definitely recommend him to anyone we know looking for a home in the Sincerely, Dax Gonzales
While I maintained a healthy level of confidence that my home would sell in the fall of 2005, it was also nice to see that Bob employed some contingency planning. When the market unexpectedly turned south in the wake of Hurricanes Katrina and Rita, Bob knew just how to handle the situation. Had we chose a realtor that simply "bought our listing," we would have been thrown to the wolves, suffering through two mortgages, shouting anything and everything above a cacophony of trite taglines to get agents to show our house. Not so with The Bob Guest Team. Bob and his assistant Ashley Lynch are both organized and efficient: weekly phone calls; constant competitive-market-analysis emails; MLS tracking and analysis; lightning fast follow-ups with prospective agents; phone number tracking (it was fun to see which of our neighbors were calling the info line!); monthly reports of activity in the Bob´s truly the man. He sold our house in just over a month. His team is fantastic. And not only did I have the pleasure of learning the ins-and-outs of the real estate market from him, I got the chance to teach him a little about the ever-evolving technology world as well. Hence, the Bob Guest Team comes with my highest recommendations. Robert Eckstein Author and Editor Webmaster in a Nutshell XML Pocket Reference Using Samba Java Swing
You and your team of Ashley, Donna and Sherry really helped us to figure out when to do what and then get our houses in best possible condition for sale. Also, your market analysis showed what the right listing price was in order to make us the most money while making sure that we could sell quickly. I´ve bought and sold five houses and these closings were the easiest closings I´ve ever been through thanks to all the advance work of your team to make sure all parties had everything in order ahead of time. Thanks again for all your help. Tom and Anita Seidenstricker
Bob Guest is the Best! I felt so good about the whole process and I am soooo happy about my new house. What I appreciated most was that Bob didn´t ever try to persuade me to consider houses. He could tell how we felt and seemed to really understand us. He is very discerning in terms of determining value and quality of homes we would see. And he didn´t ever seem to mind that we had to drive all over I feel that Bob and Norm really supported us searching until we found exactly what we wanted. Even when I got discouraged because it was taking so long (it was the middle of winter), Bob would say," I know the perfect house is out there for you; we´ll find it." When I drove around the neighborhood we now live in for the first time, I feel in love. I called Norm at 5:45 pm and he drove right out to meet us to let us see the house we bought. We made the offer that night and since then EVERYTHING has been so easy and smooth. Ashley has been wonderful too. I must have called her 20 times with all sorts of ideas and items in the space of a couple weeks and she ALWAYS followed through, called me back, faxed papers and was so pleasant to work with. Your company allowed us all the time in the world to make our decision, and then acted quickly when it was critical. WOW! I am so much more educated about Thank you to the whole Bob Guest Team. I really appreciate your attentive, professional manner. And I really love my house. Jennifer and Enrique Comparan You were very helpful to our family during the transition from -Karen and John Andrews I hired Bob Guest from Keller-Williams Realty to sell my home after it had been on the market with another broker for 260 days. Bob was referred to me by a neighbor. Bob inspected our property and made recommendations for the sale. However, what distinguished Bob from our other agent was his willingness to take on the responsibility of preparing the home. Bob consulted with an artist and various home remodeling experts to see what we could do to make the home more appealing. Bob then went out and coordinated quotes and professionals to prepare our home. Bob took care of everything and communicated with us in a courteous and professional manner. In less than two weeks Bob had prepared the home, and placed it back on the market. The final results of Bob´s efforts were to make our home very appealing at an affordable cost. Our home was under contract in less than two weeks. In short, I was extremely pleased with his leadership, honesty, and his ability to take charge and make things happen. It just goes to prove that you never know how good a sales agent is until there is a problem and our home not selling was a big problem. I only wish I had met Bob Guest first, before hiring a less aggressive broker. -Ed and Bonnie Calhoun We were very happy with your service. You put up with all of my calls and helped with every question. Thanks for your help. We love our new home. I can honestly say that without Bob we would not have a new home today!! Thanks so much Bob and Donna. You truly made one of our life long dreams come true. I tell EVERYONE how great you were and how much help you gave us. You are the BEST!!! Thanks Bob, You made what can be a confusing and stressful experience into a reasonably calm learning experience. Most of all, I bought a house that I am quite happy with. Thanks for all of your help. We have recently sold and purchased a home and had Bob as our realtor for both transactions. He made the experience less stressful by being on top and ahead of the game. We have not met anyone more knowledgeable in the real estate business. Aside from this technical advantage, Bob is comfortable to work with and has a pleasant manner. He redefined the meaning of service and professionalism. We are glad to recommend him to anyone. It was a privilege and a pleasure to work with Robert Guest. His attention to detail, respectful manner and no pressure sales technique allowed us to make the best decision when choosing our new home. Robert was so instrumental in helping us make a decision that we did not even experience buyer's remorse. Lillian and I continue to be very pleased with our home, our neighborhood, our payment and our relationship with Keller-Williams and Robert Guest. May God continue to grant you and your team good health and the best of success. Sincerely, We felt Bob was GREAT! He was excited about our home and confident that it would sell the first weekend on the market and it DID !! Thank You Bob, for all of your time and effort. You made the sale of our home a quick and smooth one. In addition to the fact that I'm partial to you, I really do think that your business practices are all real good. It was always a joy to talk to you and ask questions because you were so pleasant, and nothing seemed to be too much trouble for you. I'm betting that you are real busy and will continue to have more and more business. I would be very confident in recommending you to my friends. Thank You for all of your special care! Bob went out of his way time and time again to make sure we saw the properties that met our needs - not an easy task in the crazy I want to express my sincere gratitude for what you and your very professional staff have done to make my home buying experience a rewarding and memorable event. I have learned so much from you and your experience during my home buying process. You have always been patient and responsive, explaining every question I´ve asked to my satisfaction. I´ve learned a great deal about my current home because you took the time to educate me about all of the details involved in buying a home such as: how to tell what kind of roof I have, how long appliances last, what to expect in home repairs, what to look for in a good home design, what features of my home will add to the resale value, what to look for in a neighborhood, how to compare my home to others in the area, and so many more things that will be invaluable to me during the future years I own my home. Along with the thorough education in buying a home, you have been more like a friend to me this last year during the decision-making process. You have been so patient, never pushing me in to anything. You have allowed me to make my own decisions while ensuring that I was fully informed. Thank you for all the personal touches you provided during the negotiations, sale and closing and after I moved in to my home. Those small details helped me get through a stressful time when I first moved in to my house. Ashley and Donna will always be appreciated for the kindness and understanding they both showed me during the whole process and especially the first few weeks. I will never forget when Ashley told me one day that she had my number memorized. Ashley has provided everything I´ve asked for and more, from making sure I could get the utilities transferred in a timely manner to ensuring the hours before closing went smoothly and so much more. Both of you put up with my stressful call days and even hours before closing and you did it all with compassion and a sense of calm. Remember when I was looking at homes in San Marcos and told you that I thought I would just have to buy in Austin to get the kind of service I got used to when working with you. It looks like it worked, my house is in Thank you for helping me realize a lifetime dream of owning my own home. With much gratitude, Lori McElroy By dumb luck an acquaintance mentioned Bob Guest as a guy who got things done. Our contract with the realtor who didn´t call us back anymore was almost up, so I called Bob. Bob was so confident that he could sell my house before even seeing it that I almost didn´t believe him- but he had a real plan. He told me that the housing market was still a seller´s market, despite what the other realtors and the Statesman might say- and he had real numbers, hard data- and not just anecdotes (well, that much I knew from the 9 months hard experience)- and he knew the ways that did work. I was listening. When the contract with the second realtor expired, I signed up with Bob. Bob gave me critical and truthful, but still friendly appraisal of the house, and what it would take to fix it. He prioritized what needed to be done and gave me good ball park estimated on what it would cost. I told him my budget; he juggled the numbers, and told us how to get the most bang for our buck. He suggested taking the house off the market for two weeks to get everything in tip-top shape so we could make the best first impression. He also recommended a contractor he knew to do the job and supervised the work- which was key with us thousands of miles away. He told me we´d make the house perfect. He´d market it heavily, and not just to buyers but to realtors. That make a lot of sense- tell one realtor about a house and you´ve effectively told many really interested buyers. And this wasn´t the cattle-driving realty office tours our first realtor had added our house to. Bob sent personalized color post cards featuring just our house- to interested realtors- getting them interested just before the house was back on the market. During this whole deal, Bob and his wife and partner, Donna, were always available by phone and email. They kept us updated on the status of the repairs until they were done, the number of realtors showing the house after that, their feed back and the call logs. Call logs? Yeah, Bob set up a special phone number where interested folks could call and get more detail about the house. All in all it was a massive, well-coordinated attack on the housing market. It was amazing. After 9 months of pretty much nothing, Bob called us and told us he was expecting not one but 2 offers. One fell through but the other came in just below full price- while our friends in Austin were sending us clipped articles from the Statesman about how most people were accepting offers ten or twenty thousand below asking price and feeling lucky to get it. At that point, the house had been on the market with Bob for about three weeks. Just three weeks. My only regret is not finding Bob sooner. We could´ve saved thousands on mortgage payments, could´ve made a bigger down payment on our house in Maryland and paid off some of the moving expenses right away if we´d just started with Bob. My advice to my friends who are selling a house: Don´t get emotional and sign up to sell your house with realtor who helped you buy just because they´re nice people. You need to be more that nice to sell a house in changing market and uneven economy. Make sure your realtor has a real plan to market your house like a company would market their product- that´s what it takes to get it sold. And my special advice for my friends in Trey Jones I wanted to share with your our incredible positive experience with Keller Williams agent Bob Guest. Bob is the most dedicated, caring and customer-oriented professional we have ever worked with in any field. Bob spent six months navigating us through a very difficult home purchase, and we trust him more than our family doctor. Before we met Bob, my wife Jennifer and I had been looking for a house for two years with no luck. We had our hearts set on buying in central We were talking one night with friends about our frustrating housing search, and they told us how Bob Guest had just found them a house and how much they liked Bob. We weren´t having much luck with our realtor, so we gave Bob a call. The day after I called Bob he showed us a house that was exactly what we were looking for and within our price range. The problem was that the house was being completely remodeled, and was a long way from completion. Bob presented us all the options and raised questions about the house that we never would have known to ask. We were very enthusiastic, and I give Bob a lot of credit for making us ask hard questions. It would have been so much easier for Bob to say. "It´ a great deal, buy it," and make a fast commission. But Bob proved to us time and time again that his foremost concern is protecting his client´s interests. Things got really tough as the remodeling ran over schedule. We were frustrated and there were many times when we wanted to walk away or vent our frustrations at the contractor. Bob always was in our corner but he did a great job diffusing tension and helping us to see the situation and our options clearly. I knew that even after spending enormous amount of time on our sale, Bob would have supported us 100 percent is we chose to walk away from the deal. Fortunately, we stuck it out, and Bob was great at preparing us for the closing. It was a little intimidating for us as first-time buyers, but Bob explained the whole process in detail and really raised our comfort level. All in all, Bob easily spent over 100 hours working for us, and his commission was pretty modest. He was almost always available whenever I called him, and if I left him a message he would call back within 5 minutes. And Bob works with good people. He recommended good lenders, insurance agents and inspectors. Whenever I need a contractor for a job now, I call Bob for a recommendation. And the very best person that Bob works with is his wife, Donna. If I couldn´t reach Bob I could always ask Donna for help. Donna managed lots of paperwork and took care of dozens of details involved with the closing, and is just as friendly and good-natured as Bob. They´re a great team. We´re in our house now, and we love it and it never would have worked out if it hadn´t been for Bob and Donna. We think that Keller Williams is very lucky to have Bob as an agent. And that he deserves an award for his dedication to customer service. In short, Bob is THE MAN. -Fred Richardson Thanks again for all your help in our first experience at selling a home. For me, it was a very stressful experience given our circumstances of owning two homes for a period of time. Now that the experience is complete, we feel a load has been lifted and also very lucky we were able to sell our home, when many other homes in that area are still on the market. Like you always say, I´m the one who feels so blessed. Thanks again for sharing our home selling experience. -Lynne Solis It was a pleasure working with you both. I really appreciated how you worked with the mortgage broker, insurance agent and title company to take such good care of me and make sure I had a smooth process. Easiest closing I´ve ever had! The house is perfect - stop by anytime. Thanks again, TyAnn Robinson Thank you for the wonderful service rendered during our buying process. We greatly appreciated your attention to the details. We don't know what we would have done if you hadn't been "on the spot" all summer! Again, thanks. We will happily use you again if decide to buy again. We will also be happy to recommend you to anyone-so please use us as a reference when needed. Again-thanks! Best wished always, Helen and Lance Erickson P.S. I really don't think your could have done anything more or better for us!
September 30, 2002 Thank you again for the excellent service provided in buying and selling our home. We were very impressed with your experience, work ethics, honesty, patience and fine personality. The fact that we never felt the pressure to buy and the good advice you had to offer gained our complete trust in you. Keep up the great work you are doing and continue to receive all the rewards you deserve. Bill and Leticia Smith Bob, We can´t think of anything that you could improve your service, both as seller´s agent and buyer´s agent you´ve really got your system down pat. Thanks again for being so friendly, patient and efficient. Gary and Darla Lamoureaux Thanks again, Tina and You rock! You did your homework and sold our home in 7 days with 3 offers. I have been around realtors for most of my life and never saw a marketing plan as detailed and researched as yours. Not only that but all of your tips to selling the home paid off and your personal touch made the difference. Additionally, all of your help while building our new home is deeply appreciated. You say they´re not but I say the KB reps are scared/intimidated by you because of how much you know and fight for our best interest. You are the Kreiter family realtor "for life." Thank you, Aharon and Jenn Kreiter Thank you so much for your caring services. You have really provided us with service well beyond our expectations. Thanks Again. Just want to thank you and Donna for all your help. You guys are a great team. Thanks a lot. Ernesto Raices Our best realtor experience yet! We´ve moved 13-14 times and your knowledge, responsiveness and follow-through were exceptional- a true professional! Larry and Nancy Watson Just wanted to drop you´re a line to express our thanks for all your help in finding the perfect home for us. Even though we thought our requirements for a large lot and an in ground pool would be hard to meet, you continued confidently to search and found exactly the prefect home for us. Thank you again for your commitment and caring attitude. If we hear of anyone looking for an excellent realtor, we would not hesitate to recommend you. Sincerely,Chris and Al Swanson We were initially skeptical of working with someone we found on the Internet, but you exceeded our expectations. We are very satisfied with our recent transaction. Thanks for all your hard work. Best always, Tom and Tracy Wells Blessings! Ginger Barnett I really like the way you and Donna kept me informed of the status of the sale. You both come across as very professional, knowledgeable and efficient. That, combined with a little humor was great. Feel free to use me as a reference. Thanks! I just wanted you to know how much I appreciate your time and effort spent on selling my house. You two make a great team. Sincerely, Karla Newberry You did a great job of listening to what we wanted and were looking for. We are still impressed that you did not try to "up sell" us! Sorry, no complaints or suggestions. We will try to pass your name on. Lela and Jason Wallis Thanks, Bob. You made what can be a confusing and stressful experience into a reasonably calm learning experience. Most of all, I bought a house that I´m quite happy with. Thanks for all your help. Shannon Henry Thank you, Bob. You certainly did a good job in finding me a home. In the process, I learned so much about home buying. Again, thanks to you and Donna. We were very happy with your services. You put up with all of my calls and helped with every question. Thanks for your help. We love our new home. Kenneth and Jackie Taylor We felt Bob was great! He was excited about our home and confident that it would sell the 1st weekend on the market and it did! Thank you, Bob, for all the time and effort and making the sell of our home a quick and smooth one. Roger and Jennifer Pierce Bob and Donna- Thanks for your professionalism, counsel, responsiveness, kindness and competence. Working with both of you has been a pleasure. Marguerite Wagner It was a pleasure working with you on the purchase of our new home. Thank you very much for all the hard work you have done for us. In particular, the professionalism, pleasant/positive attitude, sense of humor, honesty, patience, diligence, etc. that you exhibited were outstanding and beyond one´s expectations. If we know anyone who is looking for a real estate agent, we will be glad to refer them to you because we know you will provide them with Lidia and Scott Dattalo We were very pleased with the entire process. We only hope we can have as much success selling our property in Hutto. Thank you! Daniel and Kathleen Mury How can you improve on selling our home on the first day it was on the market? Great job, Bob! Thanks, Brett Murray What can we say Bob- you and Donna did a good job helping us build and buy a new home. Thank you. We are really enjoying it. Micky Erickson and Ray Charnecki Bob, I would say you were beyond doubt the best agent I´ve ever worked with or heard about. Thanks for all your help and hard work, it got us both a lot of $. Thanks, Travis Holder You´re way ahead of the pack insofar as thoroughness is concerned. We were very impressed with the work prepared ahead of time so we did not waste the short time we had to investigate homes and areas. Your willingness to listen and do what we asked (no matter how crazy) is just a small example. Your follow-up and touching base is much appreciated. I only wish we were able to send your referrals. I wouldn´t hesitate but first we have to be in the same state. I can´t think of anything that you could have done better. Regards, Joanna Terry The tax reminder was a fantastic plus. We just want to send you a much over due thank you for finding our great home. We have a lot to do but love it more each day. Regards, David Gonzalez and Leticia Gutierrez Thank you so much for the thoughtful gift of the homeowner´s portfolio and for all the help in finding our new home. Even though during our search we began to doubt that we would ever find the house of our dreams, you remained positive and worked hard to make that dream come true. Thank you again. Sincerely, Chris and Al Swanson You really lived up to your slogan- "You win big with Bob." We always felt informed, cared for and taken care of. Everyone we come in contact with knows and will know we would never consider any other REALTOR. Thanks for everything Buddy and Carolyn O´Bannon Thank you so very much for all that you did to get us closed today. Everything was so very smooth until Sunday´s news. Then you, Bob, calmly told us we´d "handle things on Monday" as I was panicking regarding our loan. Donna, your calmness and professionalism are unsurpassed- even with each of us wanting hourly updates. We did "handle things on Monday" as Bob promised and we´ll certainly not look for another REALTOR next time - only another lender. Frank and Jennifer Ready Donna- without you, Bob would never be "The Man in the Canyon" Thank you for your support during the buying and sell of our home. The "behind the scenes" resolution of the hurdles was very impressive. We give God the glory for leading us to you to be our REALTOR. Labiche and Germaine Ferreira Actually, the experience is great. Kind of miss looking at houses on the weekend now. No other areas to improve in other than to be able to come up with more listings magically. Great REALTOR to work with and will definitely highly recommend to others. James Wang Thank you so much for your caring services. You have really provided us with service well beyond our expectations. Bob and Donna are the best. They are detailed and caring. They make a stressful situation a pleasure. Jane-Ann Howard
Cito and Cynthia Cruzada I think you did an excellent job at selling our home. Really appreciated Donna´s help throughout the entire process. We felt very well informed. You were great too Bob! Andy and Carrie Locke Bob was terrific- I didn´t have to worry about anything. We will be recommending him to everyone. Donna and Bob make a great team! Jennifer and Alan Hutcheson You are a master of customer service. It is your great strength. The only improvement I could think of right now is that I could have used some advance coaching on the closing strategy. I wasn´t entirely sure what to expect and I didn´t really know what options were available to me. Otherwise, you were incredibly dedicated, responsive and detail-oriented. Overall A+++. Fred Richardson and Jennifer Tisdale This jotted note doesn´t do justice as a thank you for your outstanding level of service, responsiveness and overally professionalism. Thank to you we are getting settled into our dream home. We thoroughly enjoyed meeting you and working with you and appreciate the confidence and assurance you were able to lend us during this exciting time in our lives. We would be thrilled to recommend you to our friends and colleagues so that they too could feel as secure as we do in our investment. Thanks also for the above and beyond follow-up. This has been an anxious and exciting endeavor for us but thanks to you and your guidance we now look forward to many happy years as new homeowners. Many, many thanks, David and Kim Glessner
Tonya and Chip Coy
Nick and Jo Terry The whole selling process went well. Everything actually went much faster than we expected, which was pleasing to us because it helped us to quickly transition into our new location very quickly. Thanks for your excellent service. Ed and Gloria Nemetz I think Bob is a great realtor. Lu Yang Nothing to suggest. Bob you were great! Julie Stover I think you did a wonderful and professional job selling a unit with an admittedly narrower audience than a normal dwelling. I liked the listing reports and the broker interrogation/ commentary. I´d probably reduce communication, but that´s my preference others may differ. I´ll call you when it´s time to move to midtown. Colby Harmon We have known Bob for over 2 years. He sold us our first house and worked with us diligently to find our new home. We will always refer Bob as THE AGENT to call. Regards, Angel Landrum We are grateful to Bob Guest for his service, professionalism, integrity and honesty. We hired Bob to sell our home after we were so disappointed with the first real estate agent who listed our house and could not sell our home during the four months of our listing agreement. With a creative and aggressive marketing plan, Bob hired at his own expenses professionals who were instrumental in helping Bob sell our house. Bob recommended Kelly Cauble who created the virtual tour with his wonderful photographs of our home. He also took great photos of the exterior of our house and the yard which appeared on Bob´s website and the flyers. Bob advised us to consult with Sherry Goldston. She offered her suggestions to decorate our home and arrange our furniture After Sherry staged our house, we were confident it would sell. Mr. and Mrs. Marius Chanson You did a great job for us. Shawn and Erika Olsen Thank you for all your help and guidance with our new home purchase. This has been a challenging experience for all of us involved. But thanks to your professionalism and total customer satisfaction, you have helped to get us into the home we truly love and appreciate. Sincerely, Ron and Latricia Sedra It would have been nice to have gotten more for my home, but you accomplished my main goal to the "T". The house was on the market 4 days before it sold. Time was the most important element. Thank you for pricing it at the perfect price to sell quickly. I look forward to using you in the future. Melodi Winter Thanks to Bob and his wonderful staff! We were very happy with your service. Even though it was very confusing and stressful experience, it turned in to a wonderful learning experience. We could not have done it without you Bob. We love our new home! Cullen Robbins and Tasha Archer Thank you and your team very much for selling 8201 Thank you again and good luck to your business in the future. Thanks also go to Ashley and others within your team for a solid support to the sale. James Wang You and your team of professionals are awesome. We were very pleased with the way you handled the sale of our home and assisted us in getting a great price on our new home. We would gladly recommend you to friends and family members. Your knowledge, experience, advice and follow up throughout the process of selling and buying our homes is appreciated. Thank you! Sincerely, Mark and Jodie Ortego Everything they say about you is true. You and your team are truly one of a kind. We came to you with a house that was not in a very popular area and it had some issues that we thought would make it very difficult to sell. We were literally considering one of those "we buy ugly house" companies and even possible foreclosure before you were recommended to us by a friend. I could hug her neck for doing so. We have bought and sold 5 homes in our past and no one has ever taken us through the preparation steps like you did. And how many REALTORS include a stager? Once listed, we couldn´t get enough of viewing Donna´s handiwork on the internet. Everything looked great. Your efficiency sold our house in only a few weeks instead of the average months that houses in our area were usually on the market. And we made money on a house we were willing to foreclose on. What more can we say? I also want to give Ashley a plug in all of this. She was always a sweet, friendly and informative voice just a phone call away. I could always count on her as well and she made the long distance closing process very painless. You and your team sure have us spoiled now. I can´t imagine any other REALTOR experience in our future to measure up. You don´t come out to Thanks for everything! Shane and Katja Lowrance I wish to thank Bob, Donna and Ashley for the professionalism in which you all conducted the transactions during the sale of my home. You guys are great. I am very impressed with the way every detail was handled and communicated to me in a way I could understand. It made the process painless and I was given an opportunity to ask questions and given weekly updates. I was not kept in the dark about anything. I could go on and on about how thankful I am for the way you all conduct business. I will be making recommendations to all my friends about how I was impressed and make every effort to send business your way. Dephny Zerilli I never sold a house before and I had a ton of questions and was freaking out. Well, Bob and his team were great! Just do what they say and things go smoothly. Thanks to everyone. Ruthie Kincannon Norm and Ashley from the Bob Guest Team were amazing people to work with during the home buying process. As a first time home buyer, I was very nervous about making such a huge purchase. Norm spent a lot of time educating me about the home buying process and made sure that I understood each step along the way. He was a great resource to have when going on home tours. He took time to explain each house and what I needed to consider in order to make the best purchase possible for my situation. Nicole Donlan Great experience. Great day. It was fun. I thought you knew your subject well. Thanks, Bob! Stuart Watts I just wanted to take the time to thank you for selling our home on 15904 Arla Cove. I am truly a "Raving Fan" of yours and the Bob Guest Team. You and your team did some amazing things and I am so pleased with every aspect of the process. Sherry Goldston, in particular did a wonderful job of staging and preparing our home. I want to borrow Sherry to help us prepare our new home just to live in. I had no idea that a little Professional Staging could make such a huge difference. Sherry spent over fours hours with us rearranging furniture and preparing our home for sale. Additionally, Kelly Randle did a marvelous and professional Virtual Tour, her picture were beautiful and made our home look like a showplace. Donna Guest kept us informed every step of the way, and we always felt that you were in total control the entire way/ Donna told us that no closing would take place until she personally verified and certified the closing statement. I can't tell you how good that made us feel, just knowing that everything would be double checked before closing. You also did a fantastic job of negotiating. I still don't know how you negotiated a FULL PRICE contract with NO REPAIRS. I also want to commend you Bob for your "High Road" ethics. I was particularly impressed with how you handled the other realtor and helped him through some misunderstandings with his own clients. Bob, you made sure the other agent received his commission, when his client wanted to fire him and hire you. Finally, Karen Williams did a great job at closing and explained everything so that I completely understood what was happening. In short, you were fantastic and a model of professionalism and integrity. It was great working with a team of people that I could absolutely trust. Bravo! Bob, Thank you. Carl and Annalynn |